5 worthy Social CRM Tools

You need CRM tools, to have a Successful CRM campaign, a few tools are mentioned below, you can use them to enhance productivity.

1 Batchbook from BatchBlue

BatchBlue’s Batchbook helps smaller organizations develop more meaningful relationships with their most valued customers. With Batchbook you can easily create a customer relationship history, track conversations that happen where they take place–in person, via email or on Twitter, Facebook and LinkedIn. The software makes it easy for users to retweet, reply to or save a tweet as a communication; post to Facebook walls and add friends; and pull in RSS feeds from blogs and social sites like Pinterest and YouTube. Batchbook also allows you to record information about customers and create to-do items that are tied to specific people.

Do not Forget: Customer Relationship Management Software is a critical Tool for your business.

2 Jive Engage Platform

Jive Software’s Jive Engage Platform brings social collaboration technology to the enterprise. Jive’s cloud-based service allows enterprise users to create viral communities that connect employees, customers and partners via social media, creating new opportunities for internal collaboration, customer care, social marketing and sales. Using Jive’s social CRM platform, modules and apps, organizations can interact with customers on Facebook, Twitter and other social networking sites.

3 Lithium Social Customer Suite

Lithium Technologies’ Social Customer Suite was designed to help companies improve customer engagement. The suite is made up of four components: the Community Platform, LevelUp for Facebook, Social Media Monitoring and the Customer Intelligence Center. The Community Platform uses social conversations to turn customers into extensions of the company’s workforce. LevelUp for Facebook allows organizations to transform Facebook fan pages into communities where customers can answer questions, share ideas and write product reviews.

4 Meltwater Buzz Engage Module

The Meltwater Buzz Engage Module is a social CRM application that blends social analytics, CRM and digital marketing to provide a comprehensive social engagement tool for businesses, brands and agencies. With the Engage Module, organizations can discover relevant conversations happening real-time on social media sites, interact with current and prospective customers across their preferred channels and manage their social media presence. And, unlike some other social CRM solutions, Engage focuses on specific individuals within a community rather than on a generic topic.

5 Mzinga OmniSocial

OmniSocial, from Mzinga, is an enterprise-class, cloud-based, SaaS social business software suite that helps organizations create, design and manage social and knowledge-sharing experiences. OmniSocial helps companies interact with customers via online discussions, blogs, chat, and social media sites. It has advanced content moderation features, so users can keep conversations on topic, and a powerful analytics platform for tracking results against business goals. Currently Mzinga supports more than 15,000 communities and 2.5 billion monthly page requests from 40 million unique visitors in 160 countries worldwide.

Do not Forget: Many CRM softwares provide you Online Invoicing features that will help you to save time and money!